1. Job Title: International Voice Process Executive

Key Responsibilities:

• Handle inbound and outbound customer calls for international clients.
• Resolve customer queries and provide timely support.
• Deliver excellent customer service while meeting quality standards.
• Accurately document customer interactions in the system.
• Meet daily productivity, quality, and performance targets.
• Escalate complex issues to the appropriate team when required.
• Adhere to company policies and process guidelines.

Required Skills:

• Excellent verbal communication skills in English.
• Any Bachelor's degree (preferred).
• Prior International BPO/Voice Process experience is an advantage.
• Strong customer service, problem-solving, and interpersonal skills.
• Basic computer proficiency and typing skills.
• Willingness to work in rotational/night shifts.
• Ability to work in a fast-paced, target-driven environment.