1. Job Title: Malayalam Voice Process Executive

Key Responsibilities:

• Handle inbound and outbound customer calls in Malayalam and English.
• Resolve customer queries professionally and efficiently.
• Provide accurate information about products and services.
• Maintain high standards of customer satisfaction and service quality.
• Update customer records and document interactions accurately.
• Meet productivity, quality, and performance targets.
• Follow company policies and process guidelines.

Required Skills:

• Fluency in Malayalam with good English communication skills.
• Any Bachelor's degree (preferred).
• Prior BPO/Customer Support experience is an advantage.
• Strong communication, active listening, and problem-solving skills.
• Basic computer knowledge and typing skills.
• Willingness to work in rotational shifts.