Job Title: Service Advisor – Chandra Hyundai
Key Responsibilities:
- Greet customers and understand their vehicle service requirements.
- Prepare job cards and explain service recommendations, timelines, and cost estimates.
- Coordinate with technicians to ensure timely and quality service delivery.
- Keep customers updated on service progress and obtain approvals for additional work.
- Ensure smooth vehicle delivery and explain completed repairs and invoices.
- Maintain high levels of customer satisfaction and resolve service-related queries.
Required Skills:
- Bachelor's degree/Diploma in Automobile, Mechanical, or any relevant discipline.
- Strong communication and customer handling skills.
- Basic knowledge of automobile systems and service processes.
- Good coordination, problem-solving, and multitasking abilities.
- Proficiency in MS Office and dealership management systems is an advantage.
- Ability to work in a fast-paced, customer-focused environment.