Customer Support Executive
- VCEFE Global Solutions
- Tirunelveli, India
- Date Posted : 13 Aug 2026
- 8K - 15K/Month
- White Collar
- Full-time
- On-site
- Published
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Job Overview
Date Posted:
13 Aug 2026Application Deadline:
06 Oct 2026Location:
Tirunelveli, IndiaJob Title:
Customer Support ExecutiveJob Type:
Full-timeExperience:
1-3 YearsSalary:
8K - 15K/MonthCareer Level:
Mid LevelQualification:
Any QualificationIndustry:
IT
Job Description
- Provide technical support to customers through phone calls, WhatsApp, email, and support/ticketing channels.
- Understand customer-reported issues and identify the actual problem through effective questioning and troubleshooting.
- Troubleshoot software, application, configuration, login, data, browser, and basic connectivity-related issues.
- Provide clear and step-by-step guidance to customers.
- Assist customers with product usage, configuration, and common application-related queries.
- Reproduce reported issues whenever possible and document the steps to reproduce them.
- Identify whether an issue is related to user operation, configuration, data, application functionality, or a software defect.
- Create detailed support tickets with appropriate descriptions, screenshots, videos, and other relevant information.
- Escalate technical issues to the Development or QA team when required.
- Coordinate with Developers and QA Engineers to investigate and resolve reported issues.
- Follow up on pending issues and ensure timely closure.
- Verify fixes and confirm that reported issues are resolved before communicating closure to customers, where applicable.
- Maintain proper records of customer issues, troubleshooting steps, resolutions, and follow-ups.
- Identify recurring customer issues and communicate them to the Product, QA, and Development teams.
- Assist customers during product onboarding, configuration, and basic training when required.
- Learn and maintain a strong understanding of VCEFE products, features, workflows, and business processes.
- Maintain professional communication and customer relationships throughout the support process.
Experience Required
- 1-3 Years
Required Qualification
- Any Qualification